Frequently Asked Questions

Everything you need to know about your Maats gear and orders.

What is the shipping time for my order?

We aim to process all orders within 24 hours. Domestic shipping typically takes 1-2 business days, while international shipping varies between 3-7 business days depending on your location.

How do I determine the right size for cycling apparel?

Cycling gear is designed for a snug, aerodynamic fit. We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable 'club fit'.

What is your return policy?

You can return any unused items in their original packaging with tags attached within 30 days of purchase. Please note that for hygiene reasons, socks and water bottles cannot be returned once opened.

Do you offer international shipping?

Yes, Maats ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and region.

How should I care for my high-performance cycling kit?

To maintain the technical properties of the fabric, we recommend machine washing at 30°C with similar colors. Avoid fabric softeners and never tumble dry your cycling apparel.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and various local payment methods like iDEAL and Bancontact.